Return & Refund Policy

 

Thanks for shopping at Tai Chung Jewellery.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

 

You have 7 calendar days to return some specific item from the date you received it.

 

To be eligible for a return, your item must be unused and in the same condition that you received it.

 

Your item must be in the original packaging.

 

Your item needs to have the receipt or proof of purchase.

Refunds

 

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your bank account.

You will receive the credit within a certain amount of days, depending on your bank policies.

-PLEASE BE AWARE THAT NOT ALL ITEMS CAN BE REFUNDED, ASK FOR MORE INFORMATION-

Shipping

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­-refundable.

 

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

 

If you have any questions on how to return your item to us, contact us on info@tcjewellery.com

*Please be aware of custom-made products are non-refundable if the product sample has been made and accepted in the first place.

USEFUL INFORMATION

 

SHOWROOM  &  OFFICE

 

Unit 803, 8/F, Block A, Focal Industrial Center, 21 Man Lok Street, Hung Hom, Hong Kong

香港紅磡民樂街21號富高工業中心A座8樓803室

CONTACT US

 

+852 27648817

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